Thanks for visiting [T=Ø] automated artwork generation solution for Amazon. We will do all we can to ensure you have an enjoyable experience.
These are the terms and conditions (Terms) on which we supply automated artworks to you, on amazonartwork@timequals0.com (Website). These Terms are legally binding. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or require clarification on these Terms, please contact us by referring to the table in clause 1.2.
If you do not agree to these Terms, you must not order any products from this Website.
DEFINED WORDS: In these Terms a bold, capitalised word has a particular meaning. These relevant words can be found in brackets after their meaning. Any reference in these Terms and Conditions to “we”, “us” or “our” is a reference to TEquals0 Limited [T=Ø]. Any reference to “you” or “your” is a reference to any amazon seller and these references may be used interchangeably.
1 INFORMATION AOUT US AND HOW TO CONTACT US
1.1 Who we are
TEquals0 Limited is a company registered in England and Wales under registration number 12521040. Our registered office is C4DI at the Dock, 31-38 Queen Street, Hull HU1 1UU. Our registered VAT number is GB 364186581.
1.2 How to contact us
You can contact our customer service team ( Customer Service Team) in the following ways:
Post
C4DI at the Dock, 31-38 Queen Street, Hull HU1 1UU
How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order / data received from Rubicon Bridge.
1.3 "Writing" includes emails
When we use the words writing or written in these terms, this includes emails.
2 ORDERING FROM TEQUALS0 Ltd via the Rubicon Bridge connection
2.1 How to place an order
In order to place an order with us, we require you to create an online Amazon seller account with us (this is a one off seller set up and carries a fee of £75 per organisation). When you create an account, you will simply need to complete the payment details on our landing page.
You will then be asked to select an template (Brand-Map) from the landing page - your data from Rubicon Bridge will link to this template to create your artwork. Once created you will receive an email with a link to download the artwork for your review.
When you place your order, we will take payment for your order by means of your nominated payment method.
2.2 How we will accept your order
Our acceptance of your order will take place as soon as the payment has been received. Confirmation of the order will be received when you receive our email with a link to the artwork.
2.3 If we cannot accept your order
There may be circumstances in which we are unable to accept your order (no payment received for the seller set up fee / rejection of your payment details). If this is the case, the system will not allow you to order an artwork from our system. You may contact us as outlined in 1.2
2.4 Your order number
We will assign an order number to your order and tell you what it is when we send you an order confirmation email. It will help us if you can tell us the order number whenever you contact us about your order.
3 OUR PRODUCTS
There are three methods for you to order an artwork on our solution;
(1) by selecting a pre-defined template (Brand-Map)
(2) by requesting a specific cutter is produce for your organisation
(3) by requesting a totally new design on its own cutter
3.1 Product layouts and other important points
TEquals0 has no control over the content provided by Rubicon Bridge – any
issues with the content must be resolved directly with Rubicon. We accept
no liability for the content of the artwork.
If you are requesting an artwork to be produced via the pre-defined
templates (Brand-Map) it is your responsibility to check the cutter is
acceptable for your nominated printer and (if over-label) your labelling
application partners.
As we are unaware of your packaging printer – the font sizes are generic and therefore it is imperative you check the printability of the label with your packaging printer.
As we are unaware of your packaging printer – any barcode created will have no BWR applied (bar width reduction) a process of reducing the thickness of the bars so that when printed they allow for ink spread and are therefore readable in store).
It is our recommendation that once an artwork has been generated by our solution it is thoroughly checked by your organisation (approval process) prior to the artwork being released to a printer for printing. We will not accept any liability for the quality of printed product.
[T=Ø] shall not be liable for any consequential loss caused by the artwork generated via this solution (loss of profits, revenue, goodwill, indirect loss etc).
3.2 Content Rules
If you require us to add any design elements to an artwork (brand logos, designs etc) You should not use or include any content or material on which:
1. infringes anyone's IP (see below the definition in section 11). In particular, you must ensure that you either own the IP in the Customer IP that you wish to include in an artwork or that you have permission from the IP owner to include that Customer IP in the artwork;
2. contravenes any applicable law (including, without limitation, any criminal law) or regulation;
3. is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;
4. misrepresents identity or impersonates any person;
5. includes personal data about another person, such as their address, phone number, or email address, except with the written approval of that person;
6. is pornographic, obscene, indecent or offensive, has sexual connotations, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;
7. may harass, upset, embarrass or alarm any person;
8. gives the impression that it originates from or has been approved by us, our partners and licensors, whether by reference to our/their name or otherwise;
9. may violate the integrity and reputation of our name, and the names of our partners and licensors;
10. advocates, promotes or assists any unlawful act;
11. includes or makes reference to illegal drugs; or
12. makes reference to politicians' names and/or political statements.
4 PRICE AND PAYMENT
4.1 Where to find the price for the product
The price of the product (which excludes VAT – VAT will be added if you are based in the UK) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section 4.5 for what happens if we discover an error in the price of the product you order.
4.2 Payment
You can pay for your products using credit card, debit card, PayPal, any account credit, or any other payment method which we make available to you at the time of your order.
4.3 What to do if you think your order confirmation receipt or invoice is wrong
If you think your order confirmation receipt or invoice is wrong, please contact the Customer Service Team promptly to let us know (1.2).
5 DELIVERY
5.1 General information
We will provide you with an email with a link to the artwork – the artwork will remain available for 30 days – after that time the artwork will be deleted. It is your responsibility to ensure that the download the artwork within this timeframe. If the artwork has been deleted due to your download requested being post 30 days – then you will need to go through the process via Rubicon Bridge and then re-order the artwork – you will be charged again for the artwork.
5.2 Delivery costs
Digital transfer only – this is included in the artwork generation fee.
5.3 Estimated delivery times
Product 1 – creating an artwork from the pre-defined templates (Brand-Maps) – 30 minutes from when you complete the on-line transaction.
Product 2 – to create a specific cutter profile for your artwork. We will require 4 working days.
Product 3 – to create a specific design Brand-Map. We will require 7 working days.
5.4 We are not responsible for delays outside our control
If our supply of an artwork is delayed by an event outside our control (such as acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service (internet)) we will not be liable for delays caused by the event. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. Your statutory rights as a consumer are not affected.
5.5 When you become responsible for the goods
An artwork shall be your responsibility from the time you download the artwork by clicking on the link in the email that you receive. As previously stated – you must get approval from within your organisation that the artwork complies with all your legal requirements prior to proceeding to printing.
5.6 When you own goods
You own an artwork once we have received payment in full.
5.7 What will happen if you do not give required information to us
We may need certain information from you so that we can supply the products, for example, the delivery email address. We will not be responsible for supplying artwork late or not supplying any part of them if this is caused by you not giving us the information.
5.8 Reasons we may suspend the supply of artworks to you
We may have to suspend the supply of an artwork to deal with technical problems or make minor technical changes; update the product /service to reflect changes in relevant laws and regulatory requirements; or make changes to the product as requested by you or notified by us to you.
5.9 Your rights if we suspend the supply of products
We will contact you as far in advance as practicably possible to tell you we will be suspending supply of the artwork. If we have to suspend the product for longer than 48 hours, we may contact you to cancel your order and refund any sums you have paid. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 48 hours and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
6. Exercising your right to change your mind (Consumer Contracts Regulations 2013)
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. However, As you have bought digital content for download and we deliver the digital content (artwork) to you immediately (30 minutes from once you select your pre-defined template), and you agreed to this when ordering, you will not have a right to change your mind or request a refund.
6.1 When you don't have the right to change your mind
You do not have a right to change your mind in respect of to a digital artwork after the recipient has opened the email containing the artwork link;
6.2 Ending the contract where we are not at fault and there is no right to change your mind
Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital artwork is completed when the product is delivered, downloaded.
7 ENDING YOUR CONTRACT WITH US
7.1 Reporting a problem
If you have questions or are unhappy with your order, please contact our Customer Service Team Email (see section 1.2 for contact details). You will need to quote your order number, the email address you have registered and the details of the problem with the order.
We aim to acknowledge any complaint within 14 days and will do our best to resolve it within 28 days.
7.2 Your legal obligation to return rejected products
If you wish to exercise your legal rights to reject products you must return the artwork pdf to us via email (section 1.2) and detail the reason for the artwork rejection.
7.3 Procedure for returns and refunds
We will refund you the price you paid for the products, by the method you used for payment within 14 days from the day on which we agree that a refund is approved.
8 TEQUALS0 INTELLECTUAL PROPERTY
For the purposes of these Terms, the following words will have the meanings as set out below:
1. IP means intellectual property rights of any nature, including (for example) patents, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, and including all applications for such rights, and rights to apply for and be granted such rights, and renewals or extensions of such rights, and rights to claim priority from such rights, and all similar or equivalent rights or forms of protection which subsist, or will subsist, now or in the future, in any part of the world.
2. Content means all text, software, applications, graphics, audio, visual and/or audio-visual material (including but not limited to, music, sound, still visual images, photographs and video), data, database content, page layouts, design and other multi-media content, information and material, including the metadata relating to such content.
Unless otherwise stated, all Content on and IP in relation to our Website is wholly owned by TEQUALS0 or its licensors.
You may use and access our Website to the extent and purpose required for ordering any artworks and/or services made available by TEQUALS0 in accordance with these Terms.
You are not allowed to:
1. remove any notices relating to IP contained in any Content, material and/or products taken from our Website, App or otherwise;
2. whether for a commercial purpose or otherwise, copy, distribute, show in public and/or create any derivative work from, any material, Content or IP owned by TEQUALS0 without the prior express written permission and licensing by us to do so;
3. use TEQUALS0, including but not limited to, its Website, Content, IP, products and/or services for any commercial purpose other than in accordance with these Terms; and
4. use any robot, spider, scraper or other automated means to access the Website or App for any purpose without our prior express written permission.
Any rights not granted in these Terms are reserved for our own benefit.
9 OUR WEBSITE/APP
We will always try to ensure that our Website and App is available 24 hours a day. However, we will not be liable if for any reason the Website or App is unavailable at any time, or for any period. Technical support for the website and service is available during UK business working hours only 9am – 5pm Monday to Friday.
10 HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy Policy (see link on our site)
11 Change of Terms
These Terms may change from time to time and when they do, we will post the new version of the Terms on the Website and flag it appropriately.
12 Which laws apply
These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
This software includes code developed by Mailjet SAS, https://mjml.io, and is licensed under the MIT License.